7 December 2022
of transportation documents
When goods travel long distances, the sender and the receiver often inquire about the current status of the shipment. Regardless of the time zone, they expect you to be available seven days a week, all year round. Research shows that almost half of the customers expect you to answer in less than 4 hours. And 12% of them believe that 15 minutes is the longest they are keen on waiting. How to meet such requirements, especially during periods of increased traffic?