Automating the processes initiated by the client during e-mail correspondence or though other electronic channels considerably improves your client service speed and experience.
Using various digital channels such as e-mails, websites or chat services is a new standard of client communication. Information and product requests, purchase orders, claims or returns very often come through informal channels, and are often accompanied by the expectation of speedy or nearly immediate resolution times. Automating the process of case and issue reporting, as well as its resolution, at least in part, can make the life of your customer service much easier. It will save you time and reduce the number of error in claim processing made by the overloaded employees at customer service.