However, you do not have to worry about the quality of customer experience provided by automation. We will train the artificial intelligence accordingly to your requirements, hence the answers will meet the standards. Your employees’ time can be fully dedicated to making decisions. They can focus on solving more demanding issues than retyping the FAQ. This way automation will translate into shorter handling times for each request, and thus a greater number of handled cases each month.
Automating the processing of uncomplicated queries means reducing service time. Try smart handling of repetitive queries for:
Notifications related to policies,
Customer information as part of the KYC procedure,
Invoices of various formats.
Our solution is based on Intelligent Document Processing (IDP) that extracts data from multiple sources and channels of customer communication. It provides your customer service team with always up-to-date data available in a standardised form. When contacting your support, the customer does not have to repeat their questions and answers anymore. Each consultant gets instant access to customer information in the most convenient, structured format. And cases resolved faster and more efficiently mean measurable savings for every company.
SensID Cognitive Automation can also process official documents. Define once what information you do need to extract. And earn time for decision-making, while documents and data are processed automatically. Data obtained from legal documents, tax office forms or police can be automatically saved in a chosen format, or filled in proper fields in an answer template.