Use Case

Big loads of manual work are no longer necessary for financial institutions thanks to automation. It enables teams to be more effective in their work by reducing the amount of time spent on mundane tasks and freeing up resources for more important ones, such as customer service and data analysis.

Research shows that few inquiries need support from a consultant. And even fewer answers require making any decisions. Moreover, as many as 73% of customers do not prefer to contact a service representative at all. They just seek an immediate and effortless answer to a question. Our conclusion is that the optimal solution is to support e-commerce customer service with automation.

When goods travel long distances, the sender and the receiver often inquire about the current status of the shipment. Regardless of the time zone, they expect you to be available seven days a week, all year round. Research shows that almost half of the customers expect you to answer in less than 4 hours. And 12% of them believe that 15 minutes is the longest they are keen on waiting. How to meet such requirements, especially during periods of increased traffic?